Frequently Asked Questions and Client Rights

How long will counseling take?

How long is each session?

Counseling is a unique process no matter an individual's age. No one can determine how many counseling sessions you, your family, or your child will need to attend. Termination of the counseling relationship should occur when clients or clients' parents feel resolve regarding the issues that brought them to counseling. The number of counseling sessions will vary for each individual.

Individual sessions for all ages are around 45-50 minutes. Session time with children may vary to best serve each child’s unique needs. Counselors may shorten time with children in order to consult with parents.

Other treatment formats such as group, family, or couples counseling may last longer depending on the need of the individuals involved.

How much does counseling cost?

Do you accept insurance?

Do you offer virtual sessions?

The fee for counseling is $175 per individual session (45-50 minutes). Fees may vary for other treatment formats (i.e. group, couples, or family therapy and PCIT) or longer session lengths. Please do not let cost prevent you from getting the support you need. If the expense of counseling is a concern, please contact us to discuss options.  

Connections is private pay only. However, we can provide you with an insurance eligible statement to use to file for out of network benefits.

Yes. Connections offers both virtual and in person options.

Your Rights as a Client

As a client, you have the right to access your health records and to share concerns about your care. The Texas Behavioral Health Executive Council (BHEC) investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. You have the right to file a complaint regarding counseling services or the mishandling of your health information. Complaints may be submitted to the Texas BHEC. Information on how to obtain your records or file a complaint is available below.

• Getting Your Records
  You may request a copy of your counseling or health records at any time. Please contact our office for instructions on how to submit a request.

• Questions or Concerns About Licensing
  In Texas, concerns or complaints about Licensed Professional Counselors (LPCs) are handled by the Texas Behavioral Health Executive Council (BHEC):

  • Phone: 512-305-7700 or 1-800-821-3205

  • Email: Enforcement@bhec.texas.gov

  • Mailing Address:
    Texas Behavioral Health Executive Council
    Attn: Enforcement Division
    1801 Congress Ave., Ste. 7.300
    Austin, TX 78701

  • Further, if you have a concern about a consumer issue related to your health care or counseling services, you have the right to file a complaint with the Texas Attorney General’s Consumer Protection Division. This office helps protect Texans from unfair or deceptive business practices. You can find information about how to file a complaint and submit it online at texasattorneygeneral.gov/consumer-protection or request assistance from our office.

  • This information can also be found on the BHEC website (https://bhec.texas.gov)

If you have questions about any of these rights, please ask. We are always happy to help.